1 January 2011
Last updated at 15:24 ET
A number of people with Hotmail accounts have posted complaints on Microsoft forums complaining that their e-mails have been deleted.
Users around the world say e-mails are missing from their inbox and from other folders within their Hotmail accounts.
A spokeswoman for Microsoft said that the issue of missing e-mails was not a widespread problem.
The company said it is working to rectify the problem and apologised to customers for any inconvenience.
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