Wednesday, March 30, 2011

BBC website crashes for an hour

Technical problems with the BBC website saw a total outage of the news site, iPlayer and other web services yesterday.

The disruption lasted for around an hour on Tuesday evening.

BBC bosses admitted that there had been a "major network problem" but no official explanation has yet been given.

The outage set Twitter alight with angry fans questioning how such a breakdown happened.

It led to speculation that the site had been attacked, while others blamed cutbacks.

Users trying to get on to the BBC website on Tuesday evening from around 11pm to midnight were confronted with an error message, showing the BBC's iconic test card.

"It's not often we get a message from the BBC's technical support teams saying 'total outage of all BBC websites'," blogged Steve Herrmann, editor of the BBC news website.

"We haven't had a full technical debrief, but it's clear it was a major network problem," he added.

Siemens, which provides the BBC's technical support, said network engineers were looking into the problems at sites in both Maidenhead, Berkshire and London Docklands.

In an e-mail to staff, the firm said engineers: "remotely powered down equipment at a second Internet connection at Telehouse Docklands. This got things back up and running again."

Or, in layman's terms, they turned it off and back on again.



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