Monday, November 15, 2010

Facebook ramps up competition

Facebook has ramped up competition with AOL, Yahoo, Microsoft and Google with a product to rival their email services.

Facebook Messages aims to tie users more closely to the social networking site at a time when everyone is battling for their attention.

The product will merge texts, online chats, and emails into one central hub.

Facebook said traditional email is too slow and cumbersome and needs to step into the modern world of messaging.

"This is not an email killer," Facebook co-founder Mark Zuckerberg told reporters and analysts at an event in San Francisco.

"Maybe we can help push the way people do messaging more towards this simple, real time, immediate personal experience. Email is still really important to a lot of people. We think this simple messaging is how people will shift their communication," added Mr Zuckerberg.

'Killer app'

In a case of bad timing, reports surfaced hours after the Facebook launch that Gmail suffered an outage.

The new service is seen as offering an alternative to Gmail, the fastest growing web service in the past year with over 193 million users according to data tracker ComScore.

The irony was that ahead of the announcement, speculation was rife that Facebook's new product would be most crippling for Gmail. Mr Zuckerberg said he did not see it that way.

"In reality they have a great product.

"We don't expect anyone to wake up tomorrow and say 'I'm going to shut down my Yahoo Mail or Gmail account'.

"Maybe one day, six months, a year, two years out people will start to say this is how the future should work," said Mr Zuckerberg.

AOL which at the weekend previewed changes to its once popular web mail service disagreed email is doomed.

"Email remains one of the killer apps on the internet," said Brad Garlinghouse, AOL's senior vice president of consumer products.

Industry analyst Augie Ray of Forrester agreed.

"Research we have done shows we know that in the US 90% of adults check their mail at least once a month and 59% of adults say they maintain a profile on a social networking site.

"There is a big gap between the reach social media has and the reach email has."

Ease of use

At the heart of Facebook Messages is an effort to ensure users "see the messages that matter".

The new feature will simplify how people communicate whether it be via text, instant messages, online chat or email. All these messages will come into one feed known as a social inbox allowing users to reply in any way they want.

Facebook said around 70% of users regularly use it to send messages to friends and and that a total of four billion messages pass across the site every day.

"We really want to enable people to have conversations with the people they care about," Facebook's director of engineering Andrew "Boz" Bosworth told BBC News.

"It sounds so simple. We have all this technology that should be enabling that but it's not. It's fragmenting that. So I have one conversation on email with my grandfather and another with my cousin on sms and all these things don't work the same way.

"I shouldn't have to worry about the technology. I should just have to worry about the person and the message. Everything else is just getting in the way," added Mr Bosworth.

The new system will be modelled more on chat than traditional email which means there will be no subject lines, cc or bcc fields.

Liz Gannes of technology blog AllThingsD said she believed users will have a bit of a learning curve on their hands.

"I think the product is just different enough from what people are used to that it will feel really weird to users for a while.

"The lack of subject lines will get people upset at first and then of course they will probably realise they never wanted them anyway."

'Game over?'

Other features include being able to store conversations so users can have a complete archive of communications with friends and family. Mr Bosworth likened this to a modern day treasure trove of letters stored in a box.

Incoming message will be placed in one of three folders - one for friends, another for things like bank statements and a junk folder for messages people do not want to see.

The product will also represent a challenge to Yahoo with over 273 million users and Microsoft which has nearly 362 million.

"For me today represents the day when Facebook truly becomes a portal on the level of Google, Yahoo, Microsoft and AOL," Charlene Li social media analyst with the Altimeter Group told BBC News.

"They now have to start making their inboxes more social. Friends are the new priority as opposed to the conversation. This makes Facebook so much more functional."

Robert Scoble technology writer and founder of Scobleizer.com said this product gives everyone something to aim for.

"This is a new kind of communications system but its not game over for Yahoo and Gmail and all the others because it will take decades to get people to stop doing traditional emails.

"However this is something new and very powerful because Facebook can tap into my social graph and ensure that only my friends are there and I won't get spammed."

Facebook said this product was the biggest the social networking giant had worked on to date.

The company will also offer an @facebook.com email address to every one of its more than 500 million users.



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Facebook revamps messaging system

Facebook has revamped its messaging system to make it the main way people communicate with friends and family.

Confounding rumours about what Facebook would announce, founder Mark Zuckerberg said the system was "not e-mail".

Instead, he said, it was modelled on instant messaging systems and will route messages to people no matter how they are using Facebook.

"It will handle messages across all the ways you want to communicate," said Mr Zuckerberg.

Fast friends

"This is not an e-mail killer," said Mr Zuckerberg. "It is a messaging system that includes e-mail as part of it."

Mr Zuckerberg said it would bring together four separate messaging types - SMS, Instant Messaging, e-mail and Facebook chat.

While those using it can attach their Facebook name to an @facebook.com e-mail address this was not compulsory, said Mr Zuckerberg.

At a special event called to unveil the revamp, he said the re-design was triggered by the need to do something to cope with the growing number of messages Facebook users were sending every day.

To meet that need, he said, Facebook did not want to simply create an e-mail system because research revealed that e-mail felt too formal and slow for many people, particularly the young.

Instead, he said, people expected communication to fit expectations set by their use of Instant Messaging, SMS and Facebook's own chat system.

"We wanted to make this really simple and lightweight," he said.

Instead of forcing people to use separate systems, Facebook messaging will work out the most appropriate way to get a message to a person. It had a sophisticated "policy engine" that knew how Facebook friends preferred to be contacted.

"If we do a good job, some people will say this is the way that the future will work," said Mr Zuckerberg.

He denied that it should be characterised as a "Gmail killer". Instead, he said, it would synch with other products and let messages flow to and fro.

"We want to enable to connect how they want to connect," said Andrew Bosworth, lead engineer on the revamp, "People should be allowed to share however they want to share."

Mr Bosworth said the revamp was the biggest project the company had worked on to date and involved 15 engineers working for more than 15 months.

The product will roll out slowly over the next few months with invites sent out to users to get them trying it.



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Spam drops after hacker arrests

Levels of spam have fallen by almost 50% since August 2010, suggest figures.

Figures compiled by security firm Symantec show that the amount of junk e-mail messages flowing around the net has dropped 47% in three months.

Kaspersky Labs noted a similar fall from July to September, when spam levels fell to 81.1% of all e-mails

The decline was put down to the arrests of those behind spam-sending botnets, and intelligence work that saw other spamming systems shut down.

Server shutdown

In the last few months security firms have scored several notable successes against gangs that own and operate botnets - collections of hijacked home computers.

The vast majority of spam or junk mail is routed through these hijacked machines.

One of the biggest successes was against the Pushdo or Cutwail botnet, which had been in operation since 2007 and was thought to be sending about 10% of global spam.

An international operation co-ordinated by the security firm LastLine managed to get 20 of the 30 servers controlled by the group shut down. The servers were turned off with the help of the internet service providers unwittingly found to be hosting them.

As a result, many of the "drone" PCs in the huge botnet used to send e-mail were cut off and no longer relayed the junk messages.

Bredolab was another big botnet hit in October thanks to work by the hi-tech division of the national crime squad in the Netherlands. The arrest of an Armenian man thought to be the botnet's controller led to the closure of the 143 servers linked to Bredolab.

At its height Bredolab was thought to involve up to 30 million computers around the world and be capable of sending 3.6 billion e-mails every day.

Police forces also took action against many of the people involved in the Zeus botnet.

Around the world about 100 people were arrested and many of the command and control machines overseeing the network were turned off.

Spammers were also hit by the September closure of the Spamit partner program. It paid spam senders to promote its Canadian Pharmacy network of sites peddling fake pills.

Action against botnets and the closure of Spamit led spam volumes to drop to 86.8% of all e-mail, the lowest percentage since September 2009, said Symantec.

However, Kaspersky analyst Darya Gudkova warned that there was bad news mixed in with the good.

"Spam is becoming a greater threat as it now frequently contains a variety of malicious attachments and links to infected websites," she said.



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