Tuesday, March 1, 2011

Google to restore missing Gmails

Google has apologised to customers who found their Gmail inboxes empty after accounts were accidentally wiped clean.

It said that the e-mails were "never lost" and that "things should be back to normal for everyone soon".

Many of the missing e-mails are backed up on tape, hence the delay in restoring them, the search giant said.

It blamed a software bug for the incident and said just 0.02% of Gmail customers were affected.

Initially it had said that less than 0.08% of its 170 million users had been affected.

"I know what some of you are thinking: how could this happen if we have multiple copies of your data, in multiple data centres?" asked Ben Treynor, Google's site reliability czar, in the firm's official Gmail blog.

"Well, in some rare instances software bugs can affect several copies of the data. That's what happened here," he added.

He said that Google backs up data on offline tapes, which are protected from software bugs.

"But restoring data from them takes longer than transferring your requests to another data centre, which is why it's taken us hours to get the e-mail back instead of milliseconds," he said.

"Thanks for bearing with us as we fix this, and sorry again for the scare," he signed off.



Powered By WizardRSS - Full Text RSS Feeds

Monday, February 28, 2011

Ad watchdog to monitor web words

How companies talk about themselves on Twitter feeds or Facebook profiles is to be policed like adverts.

From 1 March, the Advertising Standards Authority (ASA) gets powers to police the claims companies make on websites and social networks.

The rules cover statements on sites that can be interpreted as marketing, even if they are not in an advert.

Until now, the ASA has only been able to oversee paid-for ads online.

Since 2008, the watchdog has received more than 4,500 complaints concerning text on websites that it could do nothing about.

"These are claims that are very similar to the claims that [the public] are used to seeing in adverts that appear in media like TV, radio, posters and print," ASA chief executive Guy Parker told the BBC.

The ASA said that the new powers would help it tackle a growing number of complaints about the way companies sell themselves on the web.

Misleading words

Extending the UK advertising code to non paid-for statements means that these, like paid-for adverts, must not harm, mislead or offend.

While aimed primarily at sites using the .co.uk domain suffix, the ASA said its powers could also cover .com sites, such as Facebook, if the online space being used was under the control of a UK firm.

However, the transient nature of online content may make the rules difficult to police, according to Vincent-Wayne Mitchell, professor of consumer marketing at London's Cass Business School.

"I could have an advert up on the internet for a week or for an hour, cause widespread confusion, get sales from that, and then withdraw it," he said.

"The only punishment that the ASA has is withdrawal, but I can have that as part of my own marketing strategy," said Professor Mitchell.

Name and shame

User-generated content, such as comments left by customers on a website, will not be covered by the extended powers.

But the ASA said that such content could be examined if a company adopted it and used positive endorsements to advertise.

To encourage firms to comply, the ASA said it would extend a name-and-shame policy which will expose firms that make unsupportable claims.

Further sanctions for offenders could see non-compliant material removed from search engines. The ASA said it might also take out adverts to warn people about companies that do not comply with the code.

In anticipation of the extra work it will have to do, the ASA has expanded the number of staff in its complaints and investigations unit by 10%.



Powered By WizardRSS - Full Text RSS Feeds

Gmail users find accounts wiped

Thousands of Gmail users have been left with empty inboxes after their accounts were accidentally wiped clean.

As well as missing e-mails, many reported that their contacts had also disappeared.

Google, which operates Gmail, said that a small percentage of its users had been affected.

Some accounts have already been restored, suggesting the data was not permanently deleted.

In a statement, Google said: "This is affecting less than .08% of our Gmail user base, and we've already fixed the problem for some individuals."

The company said that engineers were working to restore service.

Google does not release official figures for the number of Gmail accounts, however it is believed to be between 150 million and 200 million.

That would mean that around 150,000 users were affected by the problem.

Gmail outages on this scale are rare, according to Alex Chitu, whose blog Google Operating System, charts the company's cloud computing initiatives.

He told BBC News that although service was being restored, many users were angry about the way the outage had been handled.

"Today's issue shows that Gmail is far from perfect and Google should do a better job at communicating with users.

"When you can't access your message and your Google account is disabled, it's nice to know why," he said.



Powered By WizardRSS - Full Text RSS Feeds

Exchange serves up malicious ads

Booby-trapped adverts that hit visitors with fake security software have been discovered on the London Stock Exchange (LSE) website.

Analysis of the LSE site suggests that over the last 90 days, about 363 pages had hosted malware.

The LSE said its site was now safe and an investigation showed that ads provided by a third party were the culprit.

One victim claimed his PC was made unusable after being infected.

Security expert Paul Mutton fell victim when he viewed the site on 27 February.

He visited the LSE homepage to find out why some people reported that they could not access it.

The site was blocked by Firefox, he said, but accessible via Google's Chrome browser.

"It seemed to work with Chrome but then a few seconds later, without having to click on anything, pop-ups started to appear," he said.

The malicious code closed down several of the programs Mr Mutton was using and stopped new ones being started.

"I visited the site and it compromised my machine," said Mr Mutton.

While he was fighting to regain control of his machine, the malware kicked off fake virus alerts in pop-up windows. One window was a fake security scanner which claimed it had detected lots of different malware on the PC.

Mr Mutton said his machine fell victim despite being updated with the latest batch of virus definitions earlier in the day.

Bad ads

Analysis of the LSE homepage by Google's safe browsing scheme, which scans web pages for malicious code, found the site had been listed for "suspicious activity 6 time(s) over the past 90 days".

The last time it discovered malicious activity on the site was on 27 February, the day Mr Mutton visited.

Of the 1112 pages that Google scanned on the LSE site over the last 90 days, 363 were found to be hosting malware. The malicious code it found included scripting exploits and trojans.

Graham Cluley, senior technology consultant at security firm Sophos, said: "Our suspicion would be that it was the third-party advertising network running via the site that delivered the malware."

"This so-called 'malvertising' is big business for cyber criminals," said Mr Cluley.

"If they are able to plant their poisonous adverts in the streams being used by major websites then it can spread their attacks far and wide," he said.

While many sites rely on third-parties to provide adverts, that can have its risks, said Mr Cluley.

"Unfortunately when an infection does get through it's likely that the users will blame the website, not the ad network," he said.



Powered By WizardRSS - Full Text RSS Feeds

Vodafone network hit by break-in

Vodafone's mobile network has been disrupted following a break-in at one of its exchange centres.

The company said some customers had lost voice, text and internet access.

Engineers are working to fix the problem, according to a Vodafone statement.

It is not known how many users have been affected, however mobile customers from across the UK were using the micro-blogging site Twitter to report loss of service.

Vodafone said: "We had a break in last night at one of our technical facilities which resulted in damage done to some of our equipment.

"We are working quickly to restore these and will be back to normal as soon as we can."



Powered By WizardRSS - Full Text RSS Feeds

Friday, February 25, 2011

LinkedIn service resumes in China

Business networking site LinkedIn says access to its services appears to have been restored in China, a day after it was blocked there.

"We will continue to monitor the situation," a US spokesman for the site said.

Shortly before the site went offline on Friday, one user set up a forum, discussing the idea of a "Jasmine Revolution" in China.

The phrase has been used to describe the popular revolts in the Middle East.

The Agence France-Presse news agency says that one of its journalists in Beijing was able to access the LinkedIn site on Saturday.

Last weekend, a number of pro-democracy demonstrations were held across China, with police making a handful of arrests.

The protests are thought to have been organised in response to calls made on the website Boxun.com, access to which is banned inside mainland China.

Shortly afterwards, a LinkedIn user named Jasmine J created a group called Jasmine Voice.

In one posting, they wrote: "OMG, some pro-democracy fighters really did something here after the triumph of Egypt."

'Jasmine' blocked

China already exercises strict control over what citizens can view online, with many websites and politically sensitive subjects blocked. Access to Facebook and Twitter is barred.

But LinkedIn, which is used by a relatively small number of professionals, is accessible via domestic internet servers within China.

However the authorities there appear to have increased the level of filtering in response to the wave of popular uprisings across the Middle East.

Searches for the word "jasmine" are now blocked on the country's most popular website, Sina.com.

Internet users inside the country reported that some sites were also blocking information on Jon Huntsman, the US ambassador to Beijing.

Mr Huntsman was seen attending one of last weekend's pro-democracy rallies.

Campaign group Reporters Without Borders criticised the escalation in Chinese net censorship, accusing the authorities of trying to stamp out "all forms of freedom of expression".



Powered By WizardRSS - WizardRSS.com For Sale

LinkedIn hit as China clamps down

Business networking site LinkedIn appeared to have been blocked in some parts of China, the company has said.

No explanation was given for the move, which LinkedIn is still investigating.

However, it comes amid a renewed clampdown on internet discussion groups and micro blogging sites by authorities in Beijing.

Shortly before the site went offline, one user set up a forum, discussing the idea of a "Jasmine Revolution" in China.

The phrase has been used to describe the popular revolts taking place across Egypt, Tunisia, Libya and several other countries.

Over the weekend, a number of pro-democracy demonstrations were held across China, with police making a handful of arrests.

The protests are thought to have been organised in response to calls made on the website Boxun.com, access to which is banned inside mainland China.

Shortly afterwards, a LinkedIn user named Jasmine J created a group called Jasmine Voice.

In one posting, they wrote: "OMG, some pro-democracy fighters really did something here after the triumph of Eygpt."

However, the message does not appear to be strongly for or against a Chinese revolution.

"The revolution here means turn the Chinese political system into multi-party democratic election and separation of the three powers. Who need this?" wrote Jasmine J.

At this stage, there is no evidence that the Chinese authorities were responsible for disrupting access to LinkedIn.

However, in a statement, company spokesman Hani Durzy said: "This appears to be part of a broader effort in China going on right now, involving other sites as well."

Some users in China reported that their access to LinkedIn had been restored during Friday.

'Jasmine' blocked

China already exercises strict control over what citizens can view online, with many websites and politically sensitive subjects blocked.

Authorities appear to have increased the level of filtering in response to the wave of popular uprisings across the Midde East.

Searches for the word "jasmine" are now blocked on the country's most popular website, Sina.com.

Internet users inside the country reported that some sites were also blocking information on Jon Huntsman, the US ambassador to Beijing.

Mr Huntsman was seen attending one of last weekend's pro-democracy rallies.

Campaign group Reporters Without Borders criticised the escalation in Chinese net censorship, accusing the authorities of trying to stamp out "all forms of freedom of expression".

In a recent speech, Chinese president Hu Jintao stressed the need to "build a socialist social management system."

He added: "Unhealthy practices that could harm people's rights and interests must be corrected resolutely."



Powered By WizardRSS - WizardRSS.com For Sale

Thursday, February 24, 2011

Alan Turing papers saved for UK

A last minute donation from the National Heritage Memorial Fund has saved the papers of the computing genius Alan Turing for the nation.

The collection of scientific papers and material relating to Turing's work on wartime codebreaking was in danger of going abroad.

He was one of the founding fathers of modern computing and a key figure in breaking the German Enigma code.

The National Heritage Memorial Fund's �200,000 donation filled the gap.

The papers were put up for auction last year and an internet campaign swung into action.

The aim was to save the papers for the museum at Bletchley Park in Buckinghamshire, where Turing worked breaking codes during the war.

IT journalist Gareth Halfacree managed to raise �23,000 from public donations.

Internet search firm Google also pledged cash but the money raised was �200,000 short of the seller's reserve price.

The Fund says the papers will stand as a permanent memorial to a man who played a crucial role in the war.

Turing is famous for his code-breaking work at Bletchley Park during World War II, helping to create the Bombe machine which cracked messages enciphered using the German Enigma code.

He committed suicide in 1954 at the age of 41, two years after being prosecuted for having a sexual relationship with a man.

In 2009 thousands of people signed a Downing Street petition calling for a posthumous government apology to Turing.

The then prime minister Gordon Brown responded by saying he was sorry for the "appalling" way Turing was treated for being gay.

Mr Halfacree told the BBC: "These papers are extremely significant."

During Turing's short life he only published 18 papers and offprints of 15 of them, which were given by Turing to his friend Professor Max Newman, are included in the collection.

Mr Halfacree said: "There are handwritten notes by Turing on them and one of them has the signature of his mother on it."



Powered By WizardRSS - WizardRSS.com For Sale

Intel launches high speed cable

Chip manufacturer Intel has announced it is to roll out a new technology for connecting computers and peripherals.

The system, know as Thunderbolt, promises transfer speeds twice as fast as USB 3.0.

However it won't reach its theoretical maximum because Intel has opted to use copper wires rather than fibre optic cables.

The company said it would gradually move to higher speeds over time.

Apple will become the first manufacturer to use Thunderbolt, on its Macbook Pro computers.

The Cupertino firm is said to have been a major driver of its development, although it remains to be seen how may other manufacturers will adopt the new standard.

Light Peak

Intel has been working on the technology for several years.

It was first announced, under the codename Light Peak in 2009.

At launch, its top speed will be limited to 10 Gigabits per second - twice as fast as USB 3.0, but still well below the theoretical maximum using optical cables.

Intel claims that future versions will be able to reach 100 Gb/sec.

The faster data transfer rates are likely to be welcomed by those consumers who use high-definition video, said Sarah Rottman Epps, an analyst with Forrester Research.

"This isn't an innovation that consumers have been asking for, but it's one they'll appreciate," she said.

"Especially when transferring video, as that's when [USB] starts to feel slow."

The system also promises to reduce the number of cables a user has connecting their computer setup.

It is able to carry multiple signal types at the same time, enabling power, display and peripherals to use a single cable.

However, in the short term, users may need to invest in special adaptors to connect their older devices onto Thunderbolt sockets.

Its arrival on the consumer market also raises questions about the future of other connector standards, such as USB and Firewire.

Thunderbolt's most high profile supporter, Apple, is expected to gradually transition to a single connector, according to Karen Haslam, editor of Macworld UK.

"In the long run there will be no need for Apple to support these multiple formats with individual ports - existing products can run through an adaptor," she said.

Not everyone is convinced that Thunderbolt will become the lone standard.

Ian Chiu, editor of the website Everythingusb.com told BBC News that the cost of components could put off some manufacturers.

"I don't really know how Intel will make Thunderbolt appealing to all the other first-tier PC manufacturers," he said.

"HP, Sony, Dell, Acer, Asus make most of their money from the low-end and medium-end notebooks.

"On the other hand, Apple's Macbook Pro line-up is targeted at the prosumers, professionals and other people who aren't so price conscious," said Mr Chiu.



Powered By WizardRSS

Microsoft update failed 1 in 10

Microsoft has revealed that 1 in 10 users who tried to install a software update on their Windows mobile experienced problems.

The company had previously said that only a "small number" of handsets were affected.

Owners have reported a range of issues following the download, from phones crashing, to becoming completely unusable.

Microsoft pulled the update soon after the problem came to light.

On Microsoft's website, company blogger Michael Stroh wrote: "Has the update process gone perfectly? No�but few large-scale software updates ever do, and the engineering team here was prepared.

"Of course, when it's your phone that's having a problem�or you're the one waiting�it's still aggravating."

The problem appears to have affected only Samsung handsets, in particular the Omnia 7 model.

Bad connection

Microsoft said that most of those affected had either a bad internet connection or too little storage on the computer that the update was being installed from.

The company's blog posting directs users to an online troubleshooting guide, as well as suggesting they visit its Windows Phone forum.

Many of the postings on that site detailed users' attempts to restore their phones.

Lphilly79 wrote: "I disconnected the phone, removed the battery, and the phone booted up again into the original ROM (v7004).

"No obvious changes were made and everything is seems ok, exactly the way is was before the upgrade attempt."

One member, called Eliuzhi, appeared to have had less luck: "Now my phone is bricked I can not do anything!"

Microsoft has said that it will issue a new update as soon as it has identified how to fix the problem.

The company is currently trying to grow its share of the lucrative smartphone market, having lost ground to Apple, Google and Blackberry.

It recently announced a tie-up with Nokia that would see the handset manufacturer running Windows Phone on its smartphone devices.



Powered By WizardRSS