Monday, September 26, 2011

Warning about cost of rogue apps

The premium rate regulator has uncovered two cases of smartphone apps charging users without their knowledge or consent.

Now the regulator, Phonepayplus, has issued plans for more protection for consumers from rogue traders in the industry.

In one case an app automatically sent and received text messages that could cost the user �4.50 each.

It was shut down by the regulator.

Now Phonepayplus has started consultation on proposals that consumers' consent to charge is clearer, password requirements are strengthened to prevent children buying items, and there is more explanation of the cost of virtual credit.

"We need to be nimble and flexible in our approach. We know that the best regulation is one that works collaboratively with industry to pre-empt problems that harm consumers and damage markets," said Paul Whiteing, Phonepayplus chief executive.

"We will not hesitate to use our robust sanctioning powers to drive out rogue providers who could damage a vital part of the UK's growing and innovative digital and creative economies."



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Friday, September 23, 2011

Via sues Apple in US over chips

Taiwanese chip designer Via is suing Apple claiming the US firm has infringed patents it owns.

Via said the disputed ideas were used in Apple TV, the iPod, iPad and iPhone and the software they run on.

The patents involve the ways chips in these products use, transfer and manipulate data.

Via has filed a complaint with both an American district court and the US International Trade Commission.

The company's boss Wen-Chi Chen said the firm was "determined to protect our interests and the interests of our stockholders" in a statement about the lawsuit.

The legal action is widely believed to be connected to an ongoing dispute between Apple and Taiwanese smartphone maker HTC. Mr Chen is married to HTC's chairwoman Cher Wang, who co-founded both businesses.

Earlier rounds in the legal fight between the two saw Apple rack up a win as the HTC was found to have infringed two Apple patents. HTC has said it plans to appeal against that ruling.

HTC has filed three separate lawsuits against Apple over patents used in mobiles and tablets.

Apple has yet to issue a statement about the Via lawsuit.

The latest action is one of many patent spats in which Apple is involved. The company has taken action itself against Samsung in the US, Europe, Australia and South Korea. These have led to a ban on the sale of the Galaxy Tab 10.1 in Germany and bans on three smartphones in Holland.

In retaliation, Samsung has taken Apple to court in France and has counter-sued in the Netherlands.



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Thursday, September 22, 2011

Facebook focuses on media sharing

Facebook has outlined plans to encourage users to share more of the media they consume - including music and movies - with friends.

Its founder Mark Zuckerberg also unveiled a dramatic redesign to the website, replacing user profiles with an audio visual timeline of their life.

The updates were revealed at Facebook's annual F8 developer conference.

A wave of new features in recent weeks have been welcomed by some users and caused annoyance to many others.

Facebook's latest changes point to a desire to keep users engaged through new features, in the midst of rapid innovation from social networking rivals.

The site's application platform has been redesigned to allow users to share what they are consuming on streaming music services such as Spotify, and the movie rental site Netflix.

"Start Quote

...knowing you helped a friend discover something new and they liked your taste in music, and that you now have that in common is awesome"

End Quote Mark Zuckerberg Facebook founder

News sites, including the Guardian and Independent newspapers, are also included in the initial roll out.

Depending on privacy settings, users will be able to see what friends are doing - for example, playing a song - then listen-in themselves.

Mr Zuckerberg said he wanted to create, what he called, "real time serendipity".

"Being able to click on someone's music is a great experience, but knowing you helped a friend discover something new and they liked your taste in music, and that you now have that in common is awesome," he added.

Facebook said that users would only be able to do as much on the site as its media partners allowed in each country, so free music sharing through streaming apps would only work where that service was already available outside Facebook.

New look

Alongside the deeper integration of media content, the restyling of Facebook's profile pages is also likely to prove a hot topic among users.

The most radical departure so far from the site's well known profile format will doubtless prove contentious with its sometimes conservative members.

Identities will now be defined through a densely packed vertical timeline of major life events, made up of photos, videos and other items. The level of detail diminishes the further down a reader scrolls.

Profile pages had previously been limited to basic information along with a stream of every single item posted by a user.

The latest offering is significantly different to those of Facebook's biggest social networking rivals, Google+ and Twitter, and more closely resembles the once-popular site Myspace.

"Facebook is positioning itself as not just your social graph online, but your life online," Forrester Research analyst Sean Corcoran told the Associated Press.

"These changes not only help trump rival Google but will open up new opportunities," he said. "But concerns around privacy and immaturity in how to do these things effectively will make it a slow go."

Facebook stressed that all of its new offerings could be controlled by members using its recently simplified privacy controls.

In particular, it stressed that timeline items could be modified within the new "activity log", allowing users to limit who can view certain events from their past.

The updates are expected to start appearing on users' computers in coming weeks.



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HP replaces its chief executive

Leo Apotheker has been replaced as chief executive of Hewlett-Packard by Meg Whitman, the former head of eBay.

Mr Apotheker was in the job less than a year, but had overseen a collapse in the share price and a fall in sales.

Ms Whitman, who once ran for governor of California, resigned from eBay in 2008 and is credited with building it into a global force.

HP announced the departure after board meeting on Thursday, but there had been speculation for days about his future.

In a statement, Ray Lane, who was named executive chairman, said: "We are fortunate to have someone of Meg Whitman's calibre and experience step up to lead HP.

"We are at a critical moment and we need renewed leadership to successfully implement our strategy and take advantage of the market opportunities ahead."

Ms Whitman said in a statement: "I am honored and excited to lead HP. I believe HP matters - it matters to Silicon Valley, California, the country and the world."

It would be the second time in two years Mr Apotheker has been forced out of a top job. He stood down from German business software maker SAP last year, after less than a year as chief executive.

He took over HP after the departure of former boss Mark Hurd, who quit after a sexual harassment investigation.

The new chief replaced a third of the HP board, brought in Ms Whiman, annouced plans to sell the personal comptuer division - the world's largest - and bought UK software maker Autonomy for �7.1bn ($11.7bn).

But his strategy has failed to impress investors. HP's shares have fallen 45.4% this year, making it one of the worst performers in the Dow Jones index of leading US companies.



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TalkTalk tops UK complaints list

TalkTalk is the most complained about provider of broadband and phone services, according to the latest data from industry regulator Ofcom.

From April to June, it topped the list of angry customer correspondence, while Virgin Media attracted fewest complaints.

However, Ofcom noted that TalkTalk had got better since its last report.

In mobile, the most complaints were about 3, driven by disputed charges and customer service issues.

Over the same period, O2 was the least complained about.

Ofcom published its first report of this kind in October last year, when TalkTalk and 3 also featured as the most problematic firms.

As a direct result of the 1,000 complaints it received last year, Ofcom slapped a �3m fine on TalkTalk and its Tiscali UK subsidiary for incorrectly billing more than 65,000 customers for services they had not received.

It was the largest fine that the regulator has given to a telecoms firm.

TalkTalk, which bought Tiscali UK in 2009, blamed the billing errors on the amalgamation of the Tiscali UK business.

It has since paid more than �2.5m in refunds and goodwill payments to affected customers.

Temporary blip

Commenting on the latest report, Talk Talk said: "It's encouraging that Ofcom's data demonstrates that, following the Tiscali integration, the service we offer our customers has significantly improved in the last quarter with the number of complaints as a percentage of customers dropping by over 50%.

It added: "We're committed to providing good service alongside our best value and, while we clearly still have lots to do, we're confident that our customers are beginning to see the benefits of the changes we continue to make."

Mobile operator 3 described its increase in complaints as a "temporary blip".

"We are disappointed by these figures and we will work with Ofcom to better understand what is driving them," said a spokesman.

Identify issues

Ofcom's report includes providers with at least a 4% market share who generate at least 30 complaints in a month.

This covers around 89% of the fixed telephony, fixed broadband and mobile markets.

From October 2010 to April 2011, Ofcom received just over 70,000 complaints from members of the public.

Problems are not dealt with on an individual basis by the regulator, but are used to identify any particular issues that require new rules or an investigation into a particular company.

Ofcom advised consumers to follow their provider's complaints process in the first instance.



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Google denies 'cooking' searches

Google's executive chairman has denied that the company fixes its search results to promote its own websites and services.

Eric Schmidt told a congressional hearing in Washington: "May I simply say that I can assure you we're not cooking anything."

The Senate Judiciary subcommittee on anti-trust is looking at whether Google abuses its market position.

The US Federal Trade Commission is also investigating the same issue.

The website search giant faces a further continuing investigation by the European Commission.

'Extraordinary advantage'

Mr Schmidt told the senators: "Google does nothing to block access to any of the competitors and other sources of information."

When asked whether Google was a monopoly company, Mr Schmidt said the search engine giant was "in that area", adding that it recognised it had a special responsibility because of its market power.

In reference to software giant Microsoft - which faced years of anti-competition investigations and subsequent fines - Mr Schmidt said: "We get it. By that I mean, we get the lessons of our corporate predecessors."

Concern over Google's domination of the internet search - it has a global market share of about two-thirds - has grown as the company continues to expand into other internet areas, such as its own price comparison website and buying US mobile phone firm Motorola Mobility.

Sen Michael Lee of Utah said that Google's market dominance gave it an "unnatural and extraordinary advantage", and it had a "clear and inherent conflict of interest".

Mr Schmidt was chief executive of Google for 10 years until April, when he was replaced by Larry Page, one of the company's two founders.



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Wednesday, September 21, 2011

Babbage designs to be digitised

A project to construct one of the earliest mechanical computers based on sketches by its designer, Charles Babbage, has received a major boost.

The Science Museum in London has agreed to help by digitising the mathematician's original plans.

Eventually the images will be used to create a full working model of the Analytical Engine.

Conceived in the late 1830s, it foreshadowed the modern computer revolution by more than a century.

Babbage's many notepads and sketch books are currently held in the Science Museum's archives, but have never been converted into a form that is easily accessible.

It is hoped that the digital documents will allow researchers around the world to pick apart the many disparate ideas and settle on the definitive version of the machine.

"There are some complete plans, they are just not totally complete. There will be a degree of interpretation," said John Graham-Cumming, the programmer and computer historian who has been championing the project.

Mr Graham-Cumming explained that, following a period of study, a computer simulation of the Analytical Engine would be produced before its eventual construction.

"The machine itself is going to be enormous, about the size of a small steam train, so the simulation is important to allow anyone access," added Mr Graham-Cumming.

Computing power

Another key figure in the drive to build the Analytical Engine is Doron Swade, the Science Museum's curator of computing who led the construction of Babbage's earlier design, the Difference Engine No.2 between 1989 and 1991.

Where the Difference Engine was essentially an early calculator, the more sophisticated Analytical Engine is closer to a complete computer, with input via punched cards, processing by its rotating mechanical barrels and output to a printer, plotter or ringing bell.

In terms of processing power, Mr Graham-Cumming said it was possible to make some rough estimates about the Analytical Engine's capability.

Its memory would be equivalent to around 675bytes, or just over half that of Sinclair's ZX81, released in 1981. A later proposal by Babbage called for 20KB of storage.

The machine's clock speed would work out at around 7Hz, compared to the ZX81's 3.2MHz. Current high end microprocessors currently run at around 3GHz, although their sophisticated architecture means they are many, many times more powerful.

"[The Analytical Engine] is actually quite fast given that it's all in cogs, so Babbage was thinking about something relatively powerful. Of course, we're far beyond that now," said Mr Graham-Cumming.

The project does not yet have a fixed timescale, although it was unlikely to produce anything physical for "at least five years".

Mr Graham-Cumming said he had set the goal of completing it by 2021 - the 150th anniversary of Charles Babbage's death.



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Tuesday, September 20, 2011

Google+ opens service to everyone

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Vivik Gundotra, Google's senior vice president of social business: "We think there's lots of room for innovation"

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Google+ is being opened up for anyone to join after two-and-a-half months in closed testing.

The search firm's latest foray into social networking was initially offered to journalists and people working in technology related fields.

However, members' ability to invite friends meant its user base quickly grew to tens of millions.

Google+ has been praised for several innovative features including its multi person "hangouts" video chat.

Two weeks after it launched, the company announced that its service had attracted 10 million users.

It has not produced official figures since then, although estimates by web analytic firm Comscore put membership at 25 million by the end of the first month.

Despite users' apparently rapid uptake, research carried out by Australian web software maker 89n suggested that the rate of public posting was declining. The survey did not take account of private postings.

Social search

Alongside its full public launch, Google is adding several new features to the service, including video hangouts on Android smartphones - allowing multi-person chats.

Users will also be able to share the content of their computer screens with whoever they are talking to.

Another notable addition is the integration of search within Google+, allowing members to find results from socially shared information, as well as across the wider web.

The prospect of "social search" through Google would appeal to businesses, according to social networking specialist Matt Rhodes from Fresh Networks.

"Brands know that a lot of people who come to them come through search and anything they can do make themselves come up through the right terms or higher up the rankings is important. Commercially that is the opportunity," he said.

"If you are logged into Google and search for supermarkets, if some of my friends have plus 1'd Tesco or commented about it, that might push Tesco above Sainsbury's in my search results."

Rivals' response

The rise of Google+ has not gone un-noticed by its competitors.

Facebook has recently rolled out a number of innovations which many observers have characterised as a direct response to the Google challenge, although the company argues that these have been in the pipeline for far longer.

These include a revamp of the social network's friend system, making in easier to add people to categories, similar to Google Circles.

Earlier this week it was revealed that Facebook users would be able to connect their status updates directly to their Twitter feed, in a move that may enhance the appeal of both Google rivals.

Conversely, Google finds itself in the unusual position of being a minority player in the market, facing Twitter's 200 million users and Facebook's 750 million.

Vivik Gundotra, Google's senior vice president of social business told the BBC that he welcomed the competition.

"We suspect people use many different tools to share," he said.

"The most popular mechanism people use to share today is email. So we think there's lots of room for innovation."



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Hacked security firm to shut down

Dutch security firm DigiNotar has filed for voluntary bankruptcy following a series of attacks by a hacker.

The attackers penetrated DigiNotar's internal systems and then issued fake security certificates so they could impersonate web firms.

The certificates are believed to have been used to eavesdrop on the Google email accounts of about 300,000 people.

The hacker behind the attacks claims to have penetrated four other firms that issue security certificates.

No tears

DigiNotar's parent company Vasco Data Security said the firm had been put into voluntary bankruptcy. A trustee for the business has been appointed who will oversee the winding up of DigiNotar.

The scale of the attack on DigiNotar began to be uncovered on 19 July when the firm said it first found evidence of an intrusion. It started to revoke certificates and an investigation was carried out to find out how much damage had been done.

An initial report found that hundreds of fake certificates had been issued and hackers had almost total access to DigiNotar's network.

The security certificates it and many other firms issue act as a guarantee of identity so people can be sure they are connecting to the site they think they are.

The fake certificates DigiNotar revoked were for some of the biggest net firms including Google, Facebook, Twitter and Skype.

It is thought the fake certificates for Google were used in Iran to peep at the email accounts of about 300,000 people.

Soon after discovering the attack, DigiNotar stopped issuing certificates altogether. Once wound up its business and assets will be folded into Vasco.

"We are working to quantify the damages caused by the hacker's intrusion into DigiNotar's system and will provide an estimate of the range of losses as soon as possible, " said Vasco in a statement.

It added that its network and systems remained separate from DigiNotar and, as a result, "there is no risk for infection of Vasco's strong authentication business".

Writing on the Sophos blog, Graham Cluley said few people would shed tears over the closure.

"The firm lost all trust when when it was discovered that it had known that it had suffered a security breach weeks before coming clean about the problem," he said.



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Gamers help anti-AIDS drug quest

An online game has helped determine the structure of an enzyme that could pave the way for anti-AIDS drugs.

The game, called Foldit, allows players to create new shapes of proteins by randomly folding digital molecules on their computer screens.

In the journal Nature Structural and Molecular Biology, scientists write that they have been puzzled by the protein's structure for over a decade.

But it took the online community just a few days to produce the enzyme's model.

Proteins are extremely complex organic compounds that everything is made of, and an enzyme is a particular type of protein.

The enzyme the gamers were presented with is called M-PMV retroviral protease. It is used by the HIV virus to grow and develop into AIDS.

Scientists all over the world have been trying to come up with anti-AIDS drugs that could block these harmful enzymes, but it was tricky as the precise structure of the protein remained unknown.

Following simple rules, gamers playing Foldit had to turn and flip a digital 3D model of the enzyme on their computer screens, to try out all folding combinations that were possible.

They eventually obtained the optimum one - the state that needed the lowest energy to maintain.

"Start Quote

These results show that gaming, science and computation can be combined to make advances that were not possible before"

End Quote Seth Cooper Foldit

Biochemist Firas Khatib of the University of Washington - where Foldit was created in 2008 - said that the goal was to see if "human intuition could succeed where automated methods had failed".

The researchers were so impressed with the result that they even included some participating gamers as co-authors of the study.

Complex structures

Even a small protein is able to fold in a huge variety of different ways, and it is always a challenge, even for computers, to figure out which of the many possible structures is the best one.

"Foldit attempts to predict the structure of a protein by taking advantage of humans' puzzle-solving intuitions and having people play competitively to fold the best proteins," states the game's website.

"Since proteins are part of so many diseases, they can also be part of the cure.

"Players can design brand new proteins that could help prevent or treat important diseases."

To play, no previous knowledge of proteins, biochemistry or biology is required - all a user has to have is a computer and an internet connection.

Once a gamer downloads an easy-to-install plug-in, he or she can start competing with other players, rotating complex three dimensional molecular structures with a click of the mouse.

The goal is either to design an entirely new protein, or to predict a certain structure, so that once an online model is generated, scientists and biotech companies take over.

The latest breakthrough, according to the paper's authors, is the first time that online gamers have solved a longstanding scientific problem.

Seth Cooper, a co-creator of Foldit and its lead designer, said that games provide a framework "for bringing together the strengths of computers and humans".

"People have spatial reasoning, something computers are not yet good at," Dr Cooper said.

"These results show that gaming, science and computation can be combined to make advances that were not possible before."

Results obtained by gamers playing Foldit have also helped scientists in Alzheimer's and cancer research.



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